Customer Service Representative (Inside Sales)

About RSA

Restroom Stalls and All (RSA) is a growing commercial Division 10 company based in Gainesville, Georgia. We supply and install restroom partitions, accessories and related specialty products. Our online and phone business serves small business owners and facility managers who buy from us directly. We're a team of about 40 people who take ownership of our work and look out for each other.

The Role

You'll be the voice of RSA for customers who call us or order through our website and online quote tool. You'll answer calls, help customers choose the right products, confirm measurements and options, get their order and payment finalized, and stay with them until the job is delivered or installed. This is a phone-heavy role with steady call volume. We'll train you on our products and systems; what we need from you is great customer service.

What You'll Do

• Answer a high volume of inbound customer calls and return messages the same day
• Respond to online quote requests within one business day
• Help customers confirm measurements, materials, colors, and installation or shipping options
• Prepare and update proposals, and coordinate payment with our Accounting team
• Enter and track every order in our CRM (HubSpot) and hand approved orders to Operations
• Follow up with customers through delivery or installation and solve problems along the way

What You Bring

• 1+ year of customer service experience, ideally on the phone (call center, retail, or sales support)
• A friendly, professional phone manner and clear writing
• Ability to stay organized and calm during busy call periods
• Comfortable learning new software
• Attention to detail with numbers and measurements
• High school diploma or equivalent

Nice to Have

• Experience with HubSpot or another CRM
• Inside sales, order entry, or e-commerce customer service experience
• Familiarity with building products or facilities

What We Offer

• $20 to $22 per hour plus bonus eligibility
• Full-time, on-site schedule, Monday to Friday
• Paid training on our products and systems
• Health benefit program (eligible after 90 days)
• 401(k) (eligible after one year)
• Paid time off and paid holidays
• A team that values ownership, results and a positive workplace

RSA is an equal opportunity employer.